Entry a range of support channels to help you resolve your situation in the simplest way doable. Every one of the support channels are built-in into the applying, utilizing artificial intelligence (AI) algorithms to advise the best channel to solve your difficulty.
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SAP all over again sets the conventional in consumer support innovation, with SAP for Me regarded for its AI-powered options, individualized user experience, and seamless support services. Happy to become honored via the ASP!
Steer clear of cumbersome, guide, error susceptible procedures and takeback control of your SAP monetary facts administration. Give your SAP finance people an Excel-dependent monetary process automation Software developed for velocity and accuracy.
Scheduled appointments call for at least 24 hours detect to allow engineers to organize for that session.
“Employing Dawn has enabled uncomplicated interaction among IT groups, and also other departments. Automation and agile Functioning is paramount to a successful service desk and Dawn performs a key section in acquiring this.”
The new SAP Services and Support e book clarifies SAP's offerings in a transparent, comprehensible way and addresses variations amongst the requirements of new shoppers and skilled end users.
Dawn ITSM contains above 30 configurable modules. These can be commonly modified and personalised to satisfy your specifications.
If you're an on-premise buyer, ensure that your distant relationship is open up and provide certain, valid interaction facts. See SAP Know-how Foundation Post 2633442 for details.
The adjustment doesn't depict an increase in list selling prices for SAP support offerings. Impacted clients and partners is sap support services going to be notified in accordance Along with the respective regionally agreed contractual stipulations. Browse the entire assertion in English or German.
We wish a long-term partnership. We’re below to present you with IT reassurance so you know you’re coated for all kinds of IT eventuality. We could become a Section of the spouse and children, your response along with your Resolution by pre-empting difficulties and resolving them in advance of they even seem on your radar.
When you are an on-premise shopper, ensure that click here your remote connection is open and provide unique, legitimate conversation facts. See SAP Awareness Foundation Report 2633442 for facts.
Usually, companions also complete support-relevant functions as a component of those implementation and operation services and will have interaction with SAP’s support Business on behalf of consumers.
The chat transcript and each of the attachments will almost always be captured and recorded with your case log, if the issue is settled immediately or not.